Refund policy

Return & Refund Policy

At The Sticky Crumb, every cookie is handcrafted in small batches and prepared with care. We want you to love every bite!

Because our products are freshly baked, perishable food items, we have a few important policies regarding returns, cancellations, and refunds.

Returns & Exchanges

Due to the perishable nature of our baked goods and for food safety reasons, we cannot accept returns or exchanges once an order has been fulfilled.

All sales are final except where an order qualifies for a refund or replacement under the circumstances outlined below or as required by applicable law.

Order Cancellations

We understand that plans can change!

Cancellation requests must be submitted before Thursday at 6:00 PM Eastern Time, the weekly preorder cutoff for your scheduled fulfillment batch.

If your order has not entered production, we can cancel it and issue a refund to your original payment method.

Once production has begun, cancellations and order changes cannot be guaranteed.

Damaged or Incorrect Orders

If your order arrives damaged, contains incorrect items, or has another quality issue, please contact us within 48 hours of delivery or pickup whenever possible.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging, if applicable

We will review the situation and determine an appropriate resolution, which may include a replacement, store credit, or refund.

Minor cosmetic imperfections or slight variations in cookie shape, size, and appearance are normal for handmade baked goods and do not ordinarily qualify for refunds.

Shipping Delays

All shipped orders are sent through USPS Priority Mail.

While we carefully prepare and package every order, carrier delivery dates are estimates and are not guaranteed.

If your order is delayed, lost, or arrives in an unacceptable condition, please contact us so we can review the situation and help determine an appropriate resolution.

Local Pickup Orders

Local pickup orders are prepared for the scheduled Monday pickup window, 12:00 PM–7:00 PM Eastern Time.

If you cannot collect your order, please contact us as soon as possible.

Because our products are perishable, refunds or replacement orders are not guaranteed for missed pickups. We will review individual circumstances where possible.

Refund Processing

Approved refunds are issued to the original payment method.

Processing times vary depending on your financial institution or payment provider.

If something isn’t right with your order, please reach out through the contact information on our website and include your order number.

We appreciate every customer who supports our small-batch bakery and will always do our best to make things right.

The Sticky Crumb 🖤